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Privacy Policy

Home Privacy Policy

Last Updated: July 2, 2026

Cogniminds 360 (“Cogniminds 360,” “we,” “us,” or “our”) operates the website https://cogniminds360.com/ and provides online IT training courses, instructor-led and self-paced learning programs, downloadable learning products, HR sourcing services, web development, and SaaS model consulting, primarily serving professionals and businesses in the UAE and the wider GCC region.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, register as a student or trainer, enrol in a course, purchase a product, book a session, submit an HR enquiry, or interact with us in any other way. By using our website or services, you agree to the practices described in this policy.

1. Who We Are

Cogniminds 360 is a specialized online training institute based in the United Arab Emirates, focused on delivering Management and IT Training for individuals and organizations. Our mission is to make high-quality IT and management training accessible through structured, practical, and professional online programs covering globally recognized certifications from ISC2, ISACA, AWS, CompTIA, Cisco, and other leading bodies.

Website: https://cogniminds360.com/ Email: info@cogniminds360.com Phone: +971 56 623 1167

2. Information We Collect

a) Student and Trainer Registration Data

When you register on our platform as a student or as a trainer/instructor, we collect personal information including your name, email address, phone number, and any additional profile information you provide. This information is used to create and manage your account on our learning platform.

b) Course Enrolment and Payment Data

When you enrol in a paid course (such as CISSP, CISM, AWS Solutions Architect, CompTIA certifications, and others), we collect enrolment details, selected course and cohort, and billing information. Payment transactions are processed through secure third-party payment gateways; we do not store full payment card details on our own servers. Confirmation of payment and transaction reference details may be retained for billing and accounting purposes.

c) HR Services Enquiry Form Data

When you submit our HR consultation or callback request form, we collect your name, phone number, company name, email address, course or service interest, and message details. This information is used solely to respond to your enquiry and arrange the requested consultation.

d) Course Registration and Session Booking Data

When you register for a specific course cohort or book a free Security Awareness Session through our booking system (powered by Amelia Booking), we collect your name, contact details, selected course or session, and preferred schedule. This is used to confirm your booking, send reminders, and manage session capacity.

e) Learning Activity and Dashboard Data

If you have a student account and access our learning dashboard, we collect data about your course progress, completed lessons, assessment results, and activity within the learning platform. This data is used to track your learning journey, issue certifications upon completion, and improve course content.

f) Trainer and Instructor Application Data

If you apply to become a trainer or instructor on our platform through the Trainer Registration form, we collect your professional background, qualifications, areas of expertise, and contact details. This information is used to evaluate your application and, if accepted, to manage your profile and course assignments on the platform.

g) Contact and Communication Data

Any information you send us via our contact form, email (info@cogniminds360.com), phone (+971 56 623 1167), or social media channels (Facebook, X/Twitter, YouTube) is collected and retained to respond to your query and maintain a record of our communications.

h) Downloadable Product Purchases

If you purchase or download a learning product (such as HR toolkits, templates, or workbooks) from our Products page, we collect your name, email address, and payment confirmation details to fulfill the order and send you the download link.

i) Push Notification Data

Our website offers optional browser push notifications for updates on new courses, upcoming cohorts, and site activity. If you consent to push notifications, we collect and store your browser push notification token to deliver these updates. You can withdraw consent and disable push notifications at any time through your browser settings.

j) Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage data including your IP address, browser type, device type, operating system, pages visited, time spent on each page, referring URLs, and other diagnostic data. This information is collected via web server logs, cookies, and analytics tools and is used to improve website performance and user experience.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies used on our website may include:

  • Essential cookies: necessary for the website and learning platform to function correctly, including login sessions, booking system functionality, and course access.
  • Analytics cookies: to understand how visitors navigate our website and interact with our content, helping us improve our offerings.
  • Preference cookies: to remember your settings and choices across visits.
  • Marketing and social media cookies: where you interact with embedded social content or social share buttons (Facebook, X/Twitter, YouTube), those platforms may set their own cookies subject to their respective privacy policies.

You can control or disable non-essential cookies through your browser settings at any time. Disabling cookies may affect certain features of the website or your ability to access the student dashboard and learning platform.

4. How We Use Your Information

We use the information we collect to:

  • Create and manage student, trainer, and customer accounts on our platform.
  • Process course enrolments, cohort bookings, and product purchases.
  • Deliver online training programs, live instructor-led sessions, self-paced courses, and downloadable learning materials.
  • Confirm bookings, send session reminders, and manage course schedules.
  • Process HR sourcing and consultation requests.
  • Send transactional communications such as enrolment confirmations, payment receipts, course access details, and certification notifications.
  • Send marketing and promotional communications about our courses, upcoming cohorts, free sessions, and new products, where you have not opted out.
  • Send push notifications if you have opted in to receive them.
  • Improve our website, course content, and learning platform based on usage data and feedback.
  • Comply with applicable laws and regulations in the UAE, including tax and financial record-keeping requirements.
  • Respond to enquiries, complaints, and support requests.

We do not sell your personal information to third parties.

5. How We Share Your Information

We may share your information with:

  • Learning platform and technology providers: including our LMS platform (TutorLMS), booking system (Amelia Booking), and website hosting provider, who process data on our behalf to deliver our services under appropriate confidentiality obligations.
  • Payment processors: third-party payment gateways used to process course enrolments and product purchases securely.
  • Email and communication service providers: used to deliver transactional emails, course notifications, and marketing communications.
  • Instructors and trainers: your name and enrolment details may be shared with the instructor assigned to your course or cohort to facilitate training delivery and attendance tracking.
  • Social media platforms: where you interact with our social media content (Facebook, X/Twitter, YouTube), your interactions are subject to those platforms’ own privacy policies.
  • Analytics providers: website traffic and usage data may be shared with analytics tools to help us understand site performance.
  • Legal and regulatory authorities: where required by UAE law, court order, or regulation.
  • Business transfers: in the event of a merger, acquisition, or restructuring, subject to appropriate confidentiality protections.

We do not share your personal information with third parties for their own independent marketing purposes without your explicit consent.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or loss. These include secure account login and authentication for student and trainer dashboards, access controls limiting data to authorized personnel, and secure data transmission where applicable.

You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please contact us immediately at info@cogniminds360.com.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing access to your enrolled courses, learning history, and earned certifications.
  • Comply with UAE tax, accounting, and regulatory record-keeping requirements.
  • Resolve disputes and enforce our agreements.
  • Respond to ongoing support or training-related queries.

If you request deletion of your account, we will remove your personal data from our active systems within a reasonable period, subject to any legal obligations to retain records. Course completion records and certifications issued may be retained for longer periods to support verification requests.

8. Your Rights

Depending on applicable law, including the UAE Personal Data Protection Law (PDPL) and, where relevant, the General Data Protection Regulation (GDPR) for visitors from the EU/EEA, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal retention obligations.
  • Withdraw consent to marketing communications or push notifications at any time.
  • Object to or restrict certain processing of your information.

To exercise any of these rights, please contact us at info@cogniminds360.com or call +971 56 623 1167. We will respond within the timeframe required by applicable law.

To unsubscribe from marketing emails, you may also click the unsubscribe link included in any marketing communication we send you.

9. Children’s Privacy

Our website, courses, and services are intended for adults and working professionals aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor’s personal information has been submitted to us, please contact us at info@cogniminds360.com so we can remove it promptly.

10. Third-Party Links and Embedded Content

Our website may contain links to third-party websites and embedded content from platforms such as YouTube (for course preview videos) and our social media channels (Facebook, X/Twitter). These third parties have their own privacy policies, and we are not responsible for their data practices. We encourage you to review their privacy policies before interacting with their content.

11. International Data Transfers

Cogniminds 360 is based in the UAE and primarily serves learners in the UAE and GCC. If you access our website or services from outside the UAE, your information may be transferred to and processed in the UAE or in other countries where our technology service providers operate, in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The “Last Updated” date at the top of this page will indicate when the most recent revision was made. Continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us:

Cogniminds 360 Website: https://cogniminds360.com/ Email: info@cogniminds360.com Phone: +971 56 623 1167 Contact Page: https://cogniminds360.com/contact/

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